Who we are
Effective Date: October 2026
Bentota Hotels and its affiliates (“we”, “our”, “us”) are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (www.bentotahotels.com) or engage with our services.
Scope and Applicability
- Applies to all visitors, guests, partners, and affiliates worldwide.
- Complies with the EU General Data Protection Regulation (GDPR), the UK Data Protection Act, and relevant international privacy laws.
- Covers both online and offline interactions, including bookings, enquiries, and promotional communications.
Information We Collect
We may collect the following categories of personal data:
- Identity Data: Name, title, nationality.
- Contact Data: Email address, phone number, postal address.
- Booking Data: Travel dates, preferences, payment details (processed securely via third-party providers).
- Technical Data: IP address, browser type, device information, cookies, and analytics.
- Marketing Data: Preferences for newsletters, offers, and event invitations.
How We Use Your Information
We process personal data for:
- Managing reservations and guest services.
- Communicating with you regarding enquiries, bookings, and promotions.
- Improving website functionality and user experience.
- Complying with legal obligations and regulatory requirements.
- Protecting our rights, property, and safety, as well as those of our guests and partners.
Sharing of Data
We may share your data with:
- Affiliates and partners.
- Service providers (e.g., payment processors, IT support, marketing platforms).
- Authorities when required by law or regulation.
We never sell your personal data to third parties.
International Transfers
As a hotel and hospitality brand serving global guests, your data may be transferred outside your country of residence. We ensure adequate safeguards are in place, such as EU Standard Contractual Clauses or equivalent international agreements.
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Enhance browsing experience.
- Analyse traffic and performance.
- Deliver personalised offers.
You may manage cookie preferences via your browser settings.
Your Rights
Under GDPR and international privacy laws, you have the right to:
- Access your personal data.
- Request correction or deletion.
- Restrict or object to processing.
- Withdraw consent at any time.
- Lodge a complaint with a supervisory authority.
Requests can be made by contacting us directly (details below).
Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined above, or as required by law.
Security
We implement technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction.
Contact Us
For questions or to exercise your rights, please contact:
Bentota Hotels Privacy Office Email: privacy@bentotahotels.com Address: Bentota Hotels Group, Bentota, Sri Lanka
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in law, technology, or our services. Updates will be posted on this page with a revised effective date.